Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not entirely happy, you may return eligible items for a refund or exchange within 30 days of receipt.
Returns Process
To initiate a return, please visit our Online Returns Portal. You will need your order number and email address. Once your return request is approved, you will receive a Returns Authorisation (RA) number and instructions on how to return your item(s).
All returned items must be unused, in their original condition, and include all original tags and packaging. You are responsible for the return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost in transit.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method. Please note that bank processing times may vary, and it can take some time for the refund to be reflected in your account.
Exchanges
We are happy to exchange items for a different size or color, subject to availability. Please follow the standard returns process to initiate an exchange.
Non-Returnable Items
For health and safety reasons, the following items are non-returnable: face masks, cosmetics, and gift cards. Additionally, items that are damaged due to wear and tear, or are not in their original condition, will not be accepted for return or refund.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately. We will apologize for the error and arrange for a prepaid return label. Upon receipt of the returned item, we will process a full refund or exchange, including any standard shipping charges.
Sale Items
Sale items and discounted products are eligible for return or exchange, provided they meet all other return conditions.
Questions
For any questions regarding your return, please refer to our FAQ section or contact us.