Shipping & Delivery
We are so excited for you to receive your new MZ Wallace order. This article provides information on our shipping options, delivery timelines, and order tracking.
Where does MZ Wallace ship?
We currently ship to all 50 United States, as well as to Puerto Rico and APO/FPO addresses. We also offer international shipping to numerous countries. Please see the shipping information provided during checkout for the most current list of available destinations.
What shipping methods are available?
We offer a range of shipping options to meet your needs. Standard shipping typically delivers within 3-7 business days after your order leaves our warehouse. We also offer expedited shipping options (such as 2-Day and Overnight) for faster delivery, subject to additional fees. The available options and associated costs will be displayed at checkout based on your location and the contents of your cart.
How long will it take to get my order?
Please note that all processing and shipping times are estimates and commence once your order has been confirmed. Order processing usually takes 1-2 business days. Please allow additional time for orders placed during new product launches or major promotional events, as these periods experience high demand. Delivery times begin once the carrier has received your package and provided a tracking number. We are not responsible for delays once a shipment is in the hands of the carrier.
How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
What are the shipping costs?
Shipping costs are calculated based on the total weight of your items, the shipping destination, and the selected service level. Free standard shipping is often offered on orders over a certain amount; please check our website for any current promotions.
My order says delivered but I don’t see it. What should I do?
First, please check around your property, including with neighbors or leasing offices. If you still cannot locate the package, please contact the shipping carrier directly using the provided tracking number, as they will have the most detailed information on the delivery. If the carrier confirms the package is lost, please reach out to our Customer Care team for further assistance.
Can I change my shipping address after placing an order?
We can only ship to the address provided at the time of order. For security reasons, we are unable to modify the shipping address once an order has been placed and is processing. Please double-check your shipping information carefully before completing your purchase.
Do you ship to P.O. Boxes?
Yes, we are able to ship to P.O. Boxes via USPS. Please select the USPS option at checkout if you are using a P.O. Box address.
Have more questions?
For any other inquiries regarding your shipment or delivery, please refer to our comprehensive Help Center or reach out to our team directly through the contact form on our website. We are here to help!